Thank you for choosing Ailuvion. This Shipping Policy outlines our procedures and guidelines related to the shipping of our products.

Order Processing:

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • Due to high demand, orders may take 3-5 business days to process.
  • Processing times may vary based on the product type, availability, and order volume.

Shipping Rates:

  • Shipping costs are calculated based on the weight of your order and the destination.
  • The shipping cost will be displayed at the checkout before you complete your purchase.

Shipping Methods:

  • We offer several shipping methods, including standard and express options.
  • The estimated delivery time and cost for each shipping method will be provided during the checkout process.

International Shipping:

  • We ship to international locations. International shipping costs and delivery times vary based on the destination.
  • Customers are responsible for any customs duties, taxes, or fees imposed by the destination country.

Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with a tracking number.
  • You can track the status of your order by entering the provided tracking number on our website or the courier's website.

Delivery Time:

  • Estimated delivery times are provided based on the selected shipping method and destination.
  • Delays may occur due to factors such as customs processing, public holidays, or unforeseen circumstances.

Incomplete or Incorrect Address:

  • Please ensure that your shipping address is complete and accurate.
  • Ailuvion is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages:

  • Ailuvion is not responsible for lost or stolen packages after they have been confirmed as delivered.
  • Please ensure that someone is available to receive the package or provide a secure delivery location.

Shipping Policy Changes:

  • Ailuvion reserves the right to modify or update this Shipping Policy at any time. Changes will be effective immediately upon posting.
Contact Information:

By making a purchase on Ailuvion, you agree to and accept the terms of this Shipping Policy. This policy may be subject to change, so please review it periodically.