Thank you for choosing Ailuvion. This Refund Policy outlines our policies and procedures for handling refund requests.

  1. Refund Eligibility:

    • We offer refunds within 30 days from the date of purchase.

    • To be eligible for a refund, the item must be unused, in the same condition as received, and in its original packaging.

  2. Initiating a Refund:

    • To request a refund, please contact our customer support team at support@ailuvion.com within the specified refund period.

    • Provide your order number, details of the item you wish to return, and the reason for the return.

  3. Refund Process:

    • Once your refund request is received and approved, we will initiate the refund to your original method of payment.

    • The processing time for refunds may vary depending on your payment method and financial institution.

  4. Non-Refundable Items:

    • Any item not in its original condition, damaged, or missing parts for reasons not due to our error is not eligible for a refund.

  5. Shipping Costs:

    • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  6. Late or Missing Refunds:

    • If you haven’t received your refund within the expected timeframe, please check your bank account or contact your credit card company.

    • If further assistance is needed, contact us at support@ailuvion.com.

  7. Damaged or Defective Items:

    • If you receive a damaged or defective item, please notify us immediately. We may request additional information or evidence, such as photographs.

    • We will provide instructions for returning the damaged or defective item and offer a replacement or refund.

  8. Contact Information:

    • For any questions regarding this Refund Policy, contact us at support@ailuvion.com.

By making a purchase on Ailuvion, you agree to and accept the terms of this Refund Policy. This policy may be subject to change, so please review it periodically.