1. What is Ailuvion? Ailuvion is an online store dedicated to providing high-quality fitness apparel and accessories for fitness enthusiasts of all levels. We curate a diverse range of products to help you perform at your best and achieve your fashion goals.

2. How can I place an order on your website? Placing an order on Ailuvion is easy! Simply browse our collections, add the desired products to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and you're good to go!

3. What payment methods do you accept? We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer the convenience of PayPal for secure and hassle-free transactions.

4. Do you offer international shipping? Yes, we offer international shipping to many countries. During checkout, you can select your country, and the shipping costs and estimated delivery times will be displayed.

5. How long does it take for orders to be processed and shipped? We strive to process and ship orders as quickly as possible. Typically, orders are processed within 1-2 business days. Shipping times vary depending on your location, but you'll receive a tracking number to keep you updated on your package's progress.

6. What is your return and exchange policy? We want you to be completely satisfied with your purchase. If you receive a defective or incorrect item, please contact our customer support within 7 days of delivery. For returns and exchanges due to other reasons, please refer to our Return Policy for detailed instructions.

7. Are the products on your website suitable for all fitness activities? Absolutely! We curate our collections to cater to various fitness activities and interests. Whether you're into running, yoga, weightlifting, or other sports, you'll find products tailored to meet your specific needs.

8. Can I track my order? Yes, once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and location of your package.

9. Do you offer discounts or promotions? Yes, we occasionally run special promotions and offer exclusive discounts to our loyal customers. To stay updated on our latest offers, be sure to subscribe to our newsletter and follow us on social media.

10. How can I contact your customer support team? If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us through our Contact Us page on the website.

11. Are my personal and payment details secure on your website? Yes, we take the security of your personal and payment information very seriously. Our website uses industry-standard SSL encryption to protect your data during transmission. We do not store your credit card information on our servers after the transaction is completed.

12. Can I change or cancel my order after it's been placed? We strive to process orders quickly, so if you need to make changes or cancel your order, please contact our customer support team as soon as possible. While we cannot guarantee that changes can be made, we will do our best to accommodate your request.

If you have any other questions or concerns not addressed in this FAQ, feel free to reach out to us. We are here to provide you with the best shopping experience possible!